Terms & Conditions
These website terms summarise the main terms on which UK Visa Immigration Advisor provides immigration advice. A specific Client Care Letter and agreed Fee Scale will apply when you instruct us.
1. Scope of service
We provide immigration advice and services only within our IAA Level 1 authorisation and the competence of the adviser handling the matter. If a matter falls outside that scope, we may stop work on that aspect and recommend an appropriately authorised adviser or other regulated professional.
2. No guarantee of outcome
We will advise honestly on the strengths, weaknesses and requirements of your matter, but we cannot guarantee success, a particular decision or a decision by a particular date. Decisions are made by the Home Office, UKVI or another relevant authority.
3. Your responsibilities
You must provide clear, truthful and timely instructions and all relevant documents. You are responsible for checking information before submission and for telling us promptly about any material change in your circumstances.
4. Fees and payment
Fees will be agreed in writing as a fixed fee, hourly fee or a combination. Our current standard hourly rate used in our latest Client Care Pack is £100 per hour. Fixed fees cover only the work expressly agreed. Government fees, Immigration Health Surcharge, translations, interpreters, postage, couriers and other third-party costs are separate unless expressly included.
5. Payments in advance and cancellations
We may request payment of our professional fee in advance. Where consumer cancellation rules apply, you may have a 14-day cancellation period. If you ask us to begin work during that period and later cancel, you may be charged proportionately for work already carried out.
6. Confidentiality and documents
We keep client information confidential except where disclosure is authorised, legally or regulatorily required, necessary for professional insurance or audit, or reasonably necessary to provide the agreed service. Original documents will normally be returned promptly after copying or scanning and will not be withheld because of unpaid fees.
7. Ending instructions
You may end your instructions in writing at any time. We may end the engagement for good reason, including non-payment, failure to cooperate, misleading information, conflict of interest, instructions that would breach law or professional duties, or where the matter falls outside our authorised level. You remain responsible for work completed and third-party costs incurred up to termination.
8. Governing law
These terms are governed by the law of England and Wales. This does not affect your statutory rights or your right to use the IAA complaints process.
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